Return and Refund Policy

Last Updated: 23/02/2026

At Aussie Psychedelics Dispensary, customer satisfaction is important to us. Due to the nature of our products, we have established the following Return & Refund Policy to ensure fairness, product integrity, and customer safety. By placing an order, you agree to the terms outlined below.

1. Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.

Once an order has been processed, packaged, or dispatched, it cannot be cancelled. If you wish to cancel an order, please contact our customer support team as soon as possible.

2. Returns

For health, safety, and quality assurance reasons, we generally do not accept returns of products that have been delivered.

Returns may only be considered under the following circumstances:

You received the wrong item.
Your order arrived damaged during transit.
Your order is incomplete or missing items.
You received a defective product.

To be eligible for a return, you must notify us within 48 hours of delivery and provide:

Your order number.
Clear photographs of the product, packaging, and shipping label.
A description of the issue.

Products must remain unused, unopened, and in their original packaging unless the product was damaged upon arrival.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

Opened or used products.
Products damaged due to customer misuse or improper storage.
Products returned without prior authorization.
Orders refused by the customer after shipment.
Products returned because an incorrect shipping address was provided by the customer.

4. Refund Eligibility

Refunds may be approved if:

Your order cannot be fulfilled.
Your payment was processed more than once for the same order.
You received an incorrect or defective product and a replacement is unavailable.
Your order is officially confirmed as lost in transit by the shipping carrier.

Refund requests are reviewed individually, and approval is granted at the sole discretion of Aussie Psychedelics Dispensary.

5. Replacement Orders

Whenever possible, we will replace eligible products instead of issuing a refund.

Replacement shipments may be offered for:

Incorrect items received.
Products damaged during shipping.
Missing items.
Verified manufacturing defects.

6. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery times are outside our control.

We are not responsible for:

Shipping delays caused by the carrier.
Weather-related delays.
Customs or regulatory inspections.
Packages marked as delivered by the carrier but reported missing.
Theft occurring after successful delivery.

Customers who choose to waive the Signature on Delivery option assume full responsibility for any loss, theft, or misdelivery after shipment.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If an incorrect or incomplete address is provided, Aussie Psychedelics Dispensary is not responsible for lost packages, returned shipments, additional shipping fees, or failed deliveries resulting from incorrect information.

8. Return Shipping Costs

If a return is approved due to our error (incorrect, defective, or damaged products), we may provide return shipping instructions or cover reasonable return shipping costs.

If a return is approved for any other reason, the customer is responsible for all return shipping expenses.

Original shipping charges are non-refundable unless otherwise required by law.

9. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days after approval for your financial institution to process and post the refund. Processing times may vary depending on your bank or payment provider.

10. Chargebacks

If you experience any issue with your order, we encourage you to contact our customer support team before initiating a chargeback with your payment provider.

Fraudulent or abusive chargebacks may result in the suspension of future orders or account restrictions.

11. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact our customer support team. Please include your order number and any relevant details so we can assist you as quickly as possible.